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At Knives Shop (chefknifedepot.com), we respect the privacy of professional chefs, culinary enthusiasts, and collectors who trust us with their premium knife purchases. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make purchases of our artisan Japanese knives and culinary tools.
1. Information We Collect
To provide our discerning clientele with exceptional service, we collect:
- Order Information: Name, shipping/billing addresses, payment details (processed securely), phone number, and purchased items (including knife sets, whetstones, and professional tools)
- Account Information: For professional chefs and volume purchasers, we may collect business name, tax ID, and purchase history
- Communication Data: Emails sent to [email protected], contact form submissions, and service inquiries
- Technical Data: IP address, browser type, device information, and website usage patterns through cookies
2. How We Use Your Information
We use your data exclusively to enhance your experience with our premium products:
- Process and fulfill orders for our Japanese steel knives and sharpening tools
- Provide customer support for professional chefs and culinary institutions
- Improve our website experience for knife enthusiasts
- Prevent fraud and ensure transaction security (using 256-bit SSL encryption)
- Comply with legal obligations regarding high-value knife sales
- For professional customers: Offer customized quotes for bulk orders and kitchen outfitting
3. Data Sharing & Disclosure
We maintain the confidentiality of our clients’ information with these exceptions:
- Payment Processors: Secure sharing with PCI-DSS compliant providers (credit card companies/PayPal) to complete transactions
- Shipping Providers: Necessary delivery information for global shipments (excluding restricted regions)
- Legal Requirements: When required by law for high-value knife sales or fraud prevention
- Professional Services: With your consent for culinary school partnerships or commercial kitchen outfitting
We never sell customer data to third parties.
4. Data Storage & Security
Your information is protected with the same care as our premium Japanese steel:
- Secure servers with 256-bit encryption (financial institution standard)
- PCI-DSS compliant payment processing
- Regular security audits of our systems
- No storage of sensitive payment data on our servers
- Data retention only as long as necessary for our professional relationship
5. Your Rights
As a valued customer, you have the right to:
- Access personal data we hold about you
- Request correction of inaccurate information
- Request deletion of data (subject to legal requirements for knife sales)
- Opt-out of marketing communications
- Withdraw consent for data processing (where applicable)
To exercise these rights, contact our Artisan Advisors at [email protected].
6. Cookies & Tracking Technologies
We use cookies to enhance your experience with our precision tools:
- Essential Cookies: Required for secure checkout and account functions
- Analytical Cookies: Help us improve our website for knife professionals
- Preference Cookies: Remember your settings for whetstones, knife sets, and other preferences
You may adjust cookie settings in your browser, though this may affect certain features.
7. International Data Transfers
As we serve a global clientele (excluding certain Asian and remote regions), your data may be transferred to and processed in the United States, protected under this policy and appropriate safeguards.
8. Policy Updates
We may update this policy as we expand our collection of Japanese blacksmith knives and professional tools. Significant changes will be communicated to our professional customers.
9. Contact Us
For privacy concerns regarding your knife purchases:
Knives Shop Privacy Officer5722 8th Street Northwest
Washington, US 20011
Email: [email protected]
Phone: +1 (202) 555-0192 (9AM-5PM EST)