Shipping Policy

At Knives Shop, we are committed to delivering your premium Japanese knives and culinary tools with care and efficiency. Please review our shipping and returns policies below to ensure the best experience with your order.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

International Shipping

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees
• Please ensure your shipping address is complete and accurate
• We cannot modify shipping addresses after orders are processed

Returns & Exchanges

Eligibility

To qualify for a return or exchange:

• Item must be in original, unused condition with all packaging intact
• Return request must be initiated within 15 days of delivery
• Original proof of purchase must be provided

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Used sharpening stones (1000 Grit Whetstones, CERAMIC WATER SHARPENERS, Diamond Sharpening Steel)
• Opened knife care products
• Personalized or custom-engraved items
• Knife sets where packaging has been opened or seals broken
• Custom orders and special requests

Return & Exchange Process

Step 1: Initiate Your Request
Email our Artisan Advisors at [email protected] with the following information:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Body:
  • Your full name and contact information
  • Order number
  • Item name
  • Reason for return/exchange
  • Preferred resolution (refund or exchange for specific item)

Step 2: Receive Authorization
Within 2 business days, our team will:

• Verify your request’s eligibility
• Provide a Return Authorization Number (RAN)
• Send detailed return instructions

Step 3: Ship Your Return
Once authorized:

• Securely package the item in its original packaging with all accessories
• Clearly mark the RAN on the exterior of the package
• Ship to our Washington address using a trackable method

Refund Process

Upon receipt and inspection of your return:

• Processing typically takes 3-5 business days
• Refunds will be issued to your original payment method
• Credit card/PayPal refunds appear within 5-10 business days (varies by institution)
• Original shipping fees are non-refundable

For exchanges, we’ll cover standard shipping costs for the replacement item to eligible regions.

Damaged or Defective Items

For items damaged during shipping or with manufacturing defects:

• Contact us within 48 hours of delivery
• Provide photos of the damage/defect and packaging
• We’ll arrange a prepaid return label if needed
• Receive priority processing for replacement or refund

International Returns

For customers outside the United States:

• All customs forms must clearly indicate “RETURNED GOODS”
• We cannot refund original import duties or taxes
• Return shipping costs are the customer’s responsibility
• Processing may take additional 3-5 business days

Contact Us

For any questions about our shipping or returns policies:

Knives Shop Customer Care
Email: [email protected]
Phone: +1 (202) 555-0192 (9AM-5PM EST)
5722 8th Street Northwest, Washington, US 20011

We appreciate your trust in Knives Shop for your professional and premium culinary needs. Our team is committed to ensuring your complete satisfaction with every purchase of our artisan Japanese knives and precision tools.