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Welcome to Knives Shop (www.chefknifedepot.com). These Terms and Conditions govern your access to and use of our website and services. By accessing or purchasing from our site, you agree to be bound by these terms.

1. Introduction

Knives Shop specializes in premium Japanese knives and culinary tools for professional chefs and cooking enthusiasts. Our products include high-quality knives, sharpening tools, and kitchen accessories crafted by Japanese blacksmiths.

2. User Obligations and Responsibilities

2.1 Account Registration

While not required for browsing, account registration may be needed for purchases. You agree to provide accurate information and maintain password confidentiality.

2.2 Age Restrictions

You must be at least 18 years old to purchase knives or sharpening tools from our site. By ordering, you confirm you meet this requirement.

2.3 Prohibited Uses

You agree not to:

  • Use our products for unlawful purposes
  • Resell items without authorization
  • Reverse engineer or copy our products
  • Use automated systems to access our site excessively

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur in handmade items. Colors may appear differently due to monitor settings.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Intended Use

Our knives and tools are designed for culinary purposes. Misuse may cause injury or damage. Proper knife safety and maintenance are the user’s responsibility.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

4.2 Pricing

All prices are in USD. We may adjust prices without notice, though existing orders won’t be affected.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed immediately upon order confirmation.

4.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive a confirmation email with tracking information.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. International customers are responsible for customs duties and taxes.

5.3 Delivery Issues

Report damaged or missing items within 48 hours of delivery. Provide photos of damage/defect and packaging for resolution.

6. Returns and Refunds

6.1 Return Policy

To qualify for return/exchange:

  • Item must be unused in original packaging
  • Request must be initiated within 15 days of delivery
  • Proof of purchase required

6.2 Non-Returnable Items

For safety/hygiene reasons, we cannot accept returns on:

  • Used sharpening stones (1000 Grit Whetstones, Ceramic Water Sharpeners, Diamond Sharpening Steel)
  • Opened knife care products
  • Personalized/custom-engraved items
  • Opened knife sets
  • Custom orders

6.3 Return Process

Email [email protected] with:

  • Order number
  • Item name
  • Reason for return
  • Preferred resolution

Our team will provide a Return Authorization Number and instructions within 2 business days.

6.4 Refund Processing

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on our site (logos, text, images, etc.) is our property or licensed to us and protected by copyright laws. Unauthorized use is prohibited.

8. Liability Limitations

8.1 Product Use

Knives Shop is not liable for injuries resulting from improper knife use, maintenance, or storage.

8.2 Website Operation

We’re not liable for temporary site unavailability or technical issues beyond our control.

8.3 Maximum Liability

Our maximum liability for any claim is limited to the purchase price of the product in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on data collection and use.

10. Governing Law

These terms are governed by the laws of Washington, USA. Any disputes shall be resolved in Washington courts.

11. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

12. Contact Information

For questions about these Terms:

Knives Shop Customer Care
Email: [email protected]
Phone: +1 (202) 555-0192 (9AM-5PM EST)
5722 8th Street Northwest, Washington, US 20011

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.